Refund policy
Our Wardrobe Guarantee & 30-Day Return Policy
At Cheeky Goddess, we want you to feel completely confident, comfortable, and put-together in every single piece you purchase from our collection. We understand that shopping for clothing and jewellery online can sometimes feel like a gamble when it comes to predicting the perfect fit or drape.
Because we prioritize your peace of mind, we offer a straightforward 30-day return policy from the date your order arrives. You are welcome to request a full refund, boutique store credit, or a sizing exchange, allowing you to try your pieces on at home completely risk-free.
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### 👗 Clothing Returns & Fit Guidelines
Every style of clothing in our collection is personally tried on and wear-tested for a full, busy day to evaluate how the fabric moves, holds its shape, and flatters a woman's body. Because cuts vary between styles, we include highly detailed fit notes directly in each product description to tell you whether to size up or down.
***Condition of Returns***: To qualify for a return or exchange, clothing items must be returned to our Melbourne warehouse in their original condition - unworn, unwashed, with all boutique tags still attached and in original packaging.
***Exchanges & Fit Assistance***: If an item doesn't drape exactly how you hoped, email us at info@cheekygoddess.com.au and we will gladly help you swap it for a different size, an alternative style or a refund.
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### 💍 Jewellery & Accessory Guidelines
We curate our jewellery collections with strict attention to physical comfort and ease of wear.
***Sensitive Skin Protection***: For our lightweight statement earrings, we explicitly source 925 sterling silver earwires so you can wear them all day without skin irritation.
***Hygiene Policy***: Due to Australian health and hygiene regulations, please note that we cannot accept returns or refunds on earrings if the security seal has been broken or if they have been worn, unless the item is structurally faulty.
***Bracelets & Accents***: Our lifestyle magnetic bracelets and solid silver luxury pieces are fully eligible for our standard 30-day return window if they remain unworn and in their original packaging.
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### ⚠️ Final Sale Items Rule
Please note that items on sale or purchased from our clearance sections are not eligible for a return, refund, or exchange, unless the product exhibits a major structural manufacturing defect under Australian Consumer Law.
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### 📦 How to Request a Return
1. **Send a Quick Email**: Reach out directly to our Melbourne team at info@cheekygoddess.com.au with your order number and the items you wish to return.
2. **Pack Your Items**: Safely place your unworn pieces back into their packaging with tags attached.
3. **Post to Our Warehouse**: Send your parcel back to our Port Melbourne warehouse address at Cheeky Goddess - Unit 503C 142 Rouse Street, Port Melbourne VIC 3207. (Please note that return shipping postage is covered by the customer, except in the rare event that an item arrives damaged or faulty).
Once your return is received and inspected by our warehouse team, your refund, store credit, or exchange will be processed immediately so you can find your next perfect piece!